Return and Exchange Policy
Return Period
The customer has the right to return or exchange products within 7 days of receiving the order, including products with a manufacturing defect or fault. The problem must be reported within the same 7-day period.
Return and Exchange Conditions
1- Product Condition: The product must be in its original condition and unused.
2- In the event of no defect or manufacturing defect: If the customer wishes to exchange a product that was shipped without any defects, they will bear the shipping and return fees (both round trips), and the amount will be deducted from the invoice.
3- In the event of a manufacturing defect or fault:
· When returning the product: The customer does not bear any shipping fees.
· When exchanging the product: The customer is only responsible for the shipping fees paid for the original order, and will not bear any additional shipping fees.
Exceptions
Any product manufactured specifically to the customer's order or according to their specifications, such as printed products, cannot be returned or exchanged unless there is a manufacturing defect.
Sample Approval
For products manufactured to the customer's order or according to their specifications:
The customer's approval of the sample (sent via WhatsApp) confirms their commitment to the aforementioned conditions.
These products cannot be returned or exchanged unless there is a manufacturing defect.
Return Procedures
When issuing a return policy, the customer must print it and affix it to the product before delivering it to the representative or branch.
If the representative does not arrive, the customer must deliver the shipment to the nearest center of the shipping company through which the order was shipped.
Refund Procedures
The customer will receive a refund after the product is received and inspected by us.
Refunds via Mada or bank transfer: The amount will be received within 24 hours and up to a maximum of 7 days.
When refunding via Visa or Mastercard, the refund will arrive within 15 to 45 days, depending on the card-issuing bank's procedures.
Our return and exchange policy is designed to ensure your complete satisfaction with your shopping experience with us.